KEY RELATIONSHIPS:

• ERC Toll Manager
• 3M Toll O&M Manager
• ERT Customer Service Center Staff
• ERC and 3M Tolling Team Members

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

High school diploma or equivalent with at least 2 years of related work experience in customer service center operations, computer system analyst roles, or equivalent combination of experiences.  Previous experience in roadway tolling applications is desired.


ESSENTIAL QUALIFICATIONS:

1. Strong interpersonal skills; ability to develop and maintain cooperative working relationships with others.
2. Excellent proofing skills with strong attention to detail.
3. Ability to prepare reports, memos and emails to be distributed to professional and executive level staff.
4. Strong analytical skills.
5. Demonstrated ability to work in a fast-paced environment.
6. Must demonstrate advanced skills in Microsoft Office applications including Word, Excel, and Powerpoint.
7. Must maintain confidentiality of company information, using discretion and solid judgment.
8. Must have excellent oral and written communications skills.
9. Excellent organization skills, ability to set priorities and work under pressure to meet changing deadlines.
10. Ability to multi-task while maintaining quality and meeting deadlines.
11. Ability to obtain a VDOT Security Clearance.
12. Ability to pass Criminal History Background Check and drug screen.
13. Must be willing to work a flexible schedule as needed.
14. Valid Virginia Driver’s License.

PHYSICAL DEMANDS:

This job is performed in an office setting and requires frequent sitting (often working on a computer/terminal monitor), occasional walking, standing, bending, and reaching.  Due to computer usage, there may be repetitive motions of the hands and wrists. 
No heavy lifting is expected.Exertion of up to 10 lbs of force occasionally may be required.Good dexterity for the use of common office equipment such as computers terminals, and copiers.

WORK ENVIRONMENT:

This job is performed indoors in a traditional office setting.  Activities include extended periods of sitting occasional fast paced events and extensive work at a computer monitor.
He/she must be able to navigate the jobsite and is expected to be able to comply with all safety regulations in the office and on the jobsite.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel so classified. Duties and responsibilities may be added or changed as deemed appropriate by management at any time.

Elizabeth River Crossings OpCo, LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, sex (gender), age, national origin, ancestry, citizenship, physical or mental disability, military or veteran status, medical condition, genetic information, sexual orientation or any other category protected by federal, state or local laws.