1. Schedules assignments, duties and monitors the work of Control Room Supervisors, Control Room Staff, and works closely with the Safety Service Patrol Supervisor.
2. Responsible for financial management including monitoring of costs, budgets, and reporting.
3. Ensure effective and optimal utilization of assigned resources and operate within assigned budget allocation.
4. Assist Operations Manager to develop and implement, and then monitor, a strategic Operations program that attains exceptional traffic control policies and procedures with effective, rapid incident detection and response.
5. Provide leadership in the development and implementation of a highly motivational and structured training program for the Operations program.
6. Provide recommendations to Operations Manager for assessment and development of operational procedures that maximize efficiencies in scheduling, staffing, and technological enhancements.
7. Submit all records, documentation, reports, etc. in an accurate, readable format by due date. Communicate any foreseeable difficulty in meeting this requirement to Operations Manager directly.
8. Operate within budget allocation; accurately document and justify any expenditure overruns and maintain documentation of all efforts to secure goods/services through DBE/SWAM vendors.
9. Ensure Control Room Staff detect and respond to incidents within established time frame set by ERC.
10. Successful planning, organization, and execution of daily operations activities that are properly prioritized, address safety issues immediately, and mitigate any disruption of traffic.
11. Maintain thorough knowledge of Advance Traffic Management Systems (ATMS) components and Tunnel Control Systems such as Ventilation, Power Management, Fire Alarms, etc., and high level of skill in using and understanding these devices. Ability to interpret and train ERC staff on the same.
12. Continuing oversight of all Operations polices and standard operating procedures to ensure that progressive advances in staff development and safety are being made is provided in a timely, accurate, and efficient manner.
13. Ensure 100% Operations staff compliance with all applicable regulatory requirements/ mandates.
14. Perform all duties in a safe manner and adhere to all laws governing vehicle operation; maintain safe driving record with zero preventable accidents.

 
KEY RELATIONSHIPS:

• ERC Senior Management Team
• Operations Manager
• Maintenance Manager
• Safety Service Patrol Supervisor
• VDOT Traffic Operations Center and localities (Norfolk and Portsmouth)
• Tolling Staff

 
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
  ESSENTIAL QUALIFICATIONS:

1. Strong interpersonal skills; ability to develop and maintain cooperative working relationships with others.
2. Experience developing Incident & Traffic Management plans.
3. Knowledge of National Incident Management System (NIMS) and components.
4. Enforce adherence to work-flow processes and deadlines.
5. Ability and willingness to work alternate work schedules.
6. Skilled in the use and application of the Incident Command System (ICS).
7. Experience developing and implementing Standard Operating Procedures.
8. Knowledge of MUTCD requirements.
9. Proficient with MS Office applications including Word, Excel, and Powerpoint
10. Experience analyzing and interpreting statistical data.
11. Excellent oral and written communications skills.
12. Excellent organization skills, ability to set priorities and work under pressure to meet changing deadlines.
13. Ability to multi-task with strong attention to detail; while maintaining quality and meeting deadlines.
14. Must be at least 18 years old
15. Ability to obtain a VDOT Security Clearance
16. Valid Virginia Driver’s License
17. Ability to pass a Criminal History Background Check and drug screen

PHYSICAL DEMANDS:
  WORK ENVIRONMENT:

This job is performed primarily indoors but will frequently require working outdoors.  Exposure to loud noises, dust, dirt, heat, sparks, oil and smoke is possible.  Working in and around high traffic volumes is also likely during emergency response situations.  Work may be performed in a variety of climate conditions, including but not limited to severe cold, and extreme heat. 
He/she must be able to navigate the jobsite and is expected to be able to comply with all safety regulations on the jobsite.
 
SPECIAL REQUIREMENTS:

This position is designated as essential and, as such, all duties associated with the job are required during emergency situations which may include but not limited to inclement weather, disaster response, and emergency operations. The position location is subject to change according to the needs of the organization.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel so classified. Duties and responsibilities may be added or changed as deemed appropriate by management at any time.